Frequently Asked Questions

The Doctors at Walton Bridge Medical Centre Glen Affric Street are private billing GPs. Aged pension card holders, DVA patients, and children under 16 years of age may be bulk billed however this is at the discretion of the treating doctor. For a list of the doctors' current fees, please see reception.

CLICK HERE to view the GP fees.

Phone scripts or referral requests may incur a fee (at Dr discretion). Fees pertaining to procedures and dressing fees will also apply. Full payment is required at the time of consultation. Payment can be made by Credit Card, Eftpos, or Cash.

If you need an interpreter, please call TIS National on 131 450 and ask them to contact Walton Bridge Medical Centre on 3300 1900. You can also visit www.tisnational.gov.au/FIS for translated information about the services TIS National provides.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide 24 hours’ notice when cancelling your appointment. To cancel, please call us on (07) 3300 3799 or cancel via HotDoc. We do not accept Facebook messages for cancellations as it is not monitored daily.

If you fail to cancel your appointment within 24 hours or fail to attend an appointment there could be a DNA (did not attend) fee applied.

The Glen Affric Street clinic is open Monday to Thursdays: 8:00am to 5:00pm, and Fridays from 8:00am to 4:00pm. We are closed on weekends and public holidays. The clinic at 976 Waterworks Road does provide some later night and weekend appointments. Please call (07) 3300 1900.

This clinic does not facilitate walk-in appointments unless a doctor deems that an urgent consultation is required. This is because most of the doctors are booked up in advance. You book an appointment online via this website or call us on (07) 3300 3799.

This clinic uses a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

CLICK HERE to book a vasectomy appointment online, or call us on (07) 3300 3799.

If you are deaf or hard of hearing, Auslan and other communication support can be arranged for your appointment through Deaf Connect.

You or the clinic can arrange an interpreter. If possible, please let reception know when booking your appointment so this can be organised in advance.

How do I contact Deaf Connect?
SMS (text only): 0476 857 251
FaceTime: 0407 647 591
Phone: 1300 773 803
Email: interpreting@deafconnect.org.au
Book online: https://deafconnect.org.au/services/interpreting#book-interpreter