Practice Policies

This practice maintains the security of personal health information at all times and ensures that this information is only available to authorised personnel. We operate under the Better Medical Privacy Policy located at: www. bettermedical.com.au/privacy-policy.

Our team collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care. To enable ongoing care, and in keeping with the Privacy Act 1988 and Australian Privacy Principles, we wish to provide you with sufficient information on how your personal information may be used or disclosed; we will record your consent or restrictions to this consent. We require signed consent by both you and the receiving medical practice for a copy of your records. This can be obtained in our clinic.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide 24 hours’ notice when cancelling your appointment. To cancel, please call us on (07) 3300 3799 or cancel via HotDoc. We do not accept Facebook messages for cancellations as it is not monitored daily.

If you fail to cancel your appointment within 24 hours or fail to attend an appointment there could be a DNA (did not attend) fee applied.

We aim to deliver a high quality, caring, and family friendly GP service to the community. If you have any concerns or suggestions for improvement, please contact our practice or speak with your treating doctor. Occasionally, we invite our patients to complete a satisfaction questionnaire. This survey is confidential and will help us to improve our services. We believe problems are best dealt with through our Practice Manager and encourage you to contact them if you are concerned about any aspect of our service. However, if you would prefer to make a complaint with the QLD Health Ombudsman, you can call 133 646 Monday to Friday 9:00am - 4:30pm (closed public holidays) or visit www.oho.qld.gov.au

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.

Please click here to download a copy of the Australian Charter of Healthcare Rights brochure.