Practice Policies

If you would like to see a GP outside of our normal trading hours, please call 07 3177 9500. For emergencies, please call 000 for an ambulance.

We recognise that your privacy is very important to you and we are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. Our clinic is part of the Better Medical group of practices and we follow the Better Medical Privacy Policy which you can access by clicking here: https://bettermedical.com.au/p...

Once you have had the required tests, your results will be sent back to your doctor.

Depending on the test that has been undertaken, a consultation may be required to receive results. This provides an opportunity for your doctor to discuss the results with you, and for you to ask any questions.

It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

This practice uses a computerised recall service as part of its commitment to preventive care. Patient requirements are entered into the system, and periodic notifications are made to patients on the need for immunisation, blood pressure, skin checks, cervical smears and other surveillance. If you do not wish to receive a reminder, please notify your doctor.

We take feedback, complaints, and concerns very seriously.

Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.

Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form, located on our 'Contact' page of this website.

We will strive to resolve your concerns, in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health Quality and Complaints Commission in Queensland, by mail: PO BOX 3089, Brisbane 4001 or phone: 3120 5999.

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.

Please click here to download a copy of the Australian Charter of Healthcare Rights brochure.